Privacy Policy

1. Who we are

Prime Safety South Africa (“we”, “us”) supplies certified PPE and workshop equipment from 14 Glen Anil Street, Durban North, 4051. This notice explains how we collect and use personal information under the Protection of Personal Information Act (POPIA).

2. Information we collect

We may collect the following personal information when you contact us:

• Name and company name
• Phone number, WhatsApp number and email address
• Delivery or site address
• Details of your enquiry or order
• Cart contents stored in your browser (local storage on your device — not sent to us until you request a quote)
• Messages you send on WhatsApp, which are also processed by WhatsApp / Meta under their terms
• Basic technical data (such as IP address) if analytics are used on the site

3. How we use your information

We use personal information only to:

• Respond to quote and product enquiries
• Process and deliver orders
• Communicate with you about your orders or account
• Improve our website and service where analytics are used

Analytics only run after you tap Accept; Reject or no choice keeps them off.

4. Sharing of information

We do not sell your personal information. We share only what is needed with hosting and infrastructure providers (including Cloudflare), and with WhatsApp when you choose to message us. Delivery partners receive the address and contact needed to complete a delivery.

5. Retention

We keep quote and order records for as long as needed to complete the transaction, deal with follow-up, and meet tax or accounting duties, then delete or anonymise them.

6. Your rights under POPIA

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at aeikzn5@outlook.com.

7. Contact

For any privacy-related questions:
14 Glen Anil Street, Durban North, 4051
aeikzn5@outlook.com | +27 31 569 3600